We ship to the United States (all 50 states including Alaska and Hawaii) and anywhere in Australia, including metro and regional areas. If you're unsure whether we deliver to your specific location, feel free to enter your address at checkout or contact us at info@mysnugglenest.com and we'll confirm for you.

Absolutely. As soon as your order ships you'll get a confirmation email with your tracking number and a link to track your package. If you haven't received tracking info within 3 business days of ordering, please check your spam folder or reach out to us at info@mysnugglenest.com.

We offer free shipping on all orders over $200. Orders below that amount have a flat shipping rate applied at checkout.

We offer a 30-day return policy. If you're not satisfied with your SnuggleNest for any reason, contact us within 30 days of receiving your order and we'll make it right. The item must be in its original condition and packaging to qualify for a full refund.

Email our support team at Info@mysnugglenest.com with your order number and reason for returning. We will reply within 1–2 business days with return instructions. Please don't send items back without contacting us first, as we may not be able to process the refund.

Once we receive and inspect your returned item, refunds are processed within 3–5 business days back to your original payment method. Depending on your bank, it may take a few additional days to appear on your statement.

Here's a general guide based on pet weight:

Small (15.7"):Cats and dogs up to 5 lbs

Medium (19.7"):Cats and dogs 5–15 lbs

Large (23.6"):Dogs 15–30 lbs

XL (27.6"):Dogs 30 lbs and up

If your pet likes to stretch out, we recommend sizing up. If they prefer to curl into a tight ball, the standard size for their weight works great.

The SnuggleNest features an ultra-soft plush exterior with a thick cushioned base and raised bolster edges. The materials are pet-safe, non-toxic, and designed to hold their shape wash after wash.

Yes! The SnuggleNest is fully machine washable. We recommend washing on a gentle cold cycle and air drying to keep the plush fluffy and maintain its shape. Avoid using a tumble dryer as this can affect the cushioning over time.

Yes, it's one of the reasons so many customers choose the SnuggleNest. The raised bolster edges wrap around your pet and mimic the feeling of being held or nestled against something warm. Many customers with rescue dogs or anxious cats have seen a real difference in how quickly and deeply their pets sleep.

Absolutely. The SnuggleNest is loved by both cats and dogs. Whether you have a curler or a sprawler, a kitten or a senior dog, the plush cushioning and raised edges suit just about any pet that loves to feel cozy and secure.

We process orders quickly, but if you need to make a change please email us at support@mysnugglenest.com as soon as possible with your order number. We'll do our best to accommodate changes before the order ships. Once it has shipped, we're unable to modify or cancel it, but you can initiate a return once it arrives.

If your order hasn't arrived within 4 weeks of shipping, please contact us at Info@mysnugglenest.com.

You can reach us anytime at Info@mysnugglenest.com or through our Contact page. We aim to respond to all enquiries within 1–2 business days.