Return Policy
REFUND POLICY
Last updated: April 2026
At SnuggleNest, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
RETURNS
We accept returns within 30 days of the date you received your order. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Items that are damaged, used, or missing original packaging may not be eligible for a full refund.
HOW TO START A RETURN
To initiate a return, please contact us at support@mysnugglenest.com with:
• Your order number
• The reason for your return
• A photo of the item if it is damaged or defective
Do not send your item back without contacting us first. Returns sent without prior approval may not be processed.
Once your return request is approved, we will send you instructions on where and how to send your item.
REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 3–5 business days and automatically applied to your original payment method. Please allow an additional 3–5 business days for the refund to appear on your statement depending on your bank or card provider.
DAMAGED OR INCORRECT ITEMS
If you received a damaged, defective, or incorrect item, please contact us at support@mysnugglenest.com within 7 days of receiving your order. Include your order number and a clear photo of the issue and we will arrange a replacement or full refund at no cost to you.
RETURN SHIPPING COSTS
If the return is due to a defect or our error, we will cover the return shipping cost.
If you are returning an item for personal reasons (e.g. change of mind, wrong size selected), the cost of return shipping is the responsibility of the customer.
We recommend using a trackable shipping service for returns. SnuggleNest is not responsible for items lost in return transit.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Items returned after the 30-day return window
• Items that have been used, washed, or are not in original condition
• Items marked as final sale at the time of purchase
EXCHANGES
We do not offer direct exchanges at this time. If you would like a different size or colour, please return your original item for a refund and place a new order.
LATE OR MISSING REFUNDS
If you have not received your refund after 10 business days of approval, please check with your bank first as processing times vary. If you still have not received it, contact us at support@mysnugglenest.com and we will investigate straight away.
CONTACT US
For any questions about our refund policy, please reach out to us:
Email: support@mysnugglenest.com
Website: mysnugglenest.com
We aim to respond to all enquiries within 1–2 business days.
TERMS OF SERVICE
Last updated: April 2026
Please read these Terms of Service carefully before using the SnuggleNest website or placing an order. By accessing or using mysnugglenest.com, you agree to be bound by these terms.
1. GENERAL
These Terms of Service apply to all visitors, customers, and users of mysnugglenest.com ("the Site"), operated by SnuggleNest ("we", "us", "our").
We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the Site following any changes constitutes your acceptance of the new terms.
2. ELIGIBILITY
By using this Site, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian. You agree to provide accurate, current, and complete information when placing an order.
3. PRODUCTS
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time without notice.
We have made every effort to display product colours and images as accurately as possible. However, we cannot guarantee that your device screen will display colours exactly as they appear in person.
4. PRICING
All prices are listed in USD and are subject to change without notice. We reserve the right to refuse or cancel any order if a pricing error has occurred, including after an order has been placed and payment processed. In such cases we will notify you and issue a full refund.
5. ORDERS & PAYMENT
By placing an order, you are making an offer to purchase the selected product(s). We reserve the right to accept or decline any order at our discretion.
Payment must be made in full at the time of purchase. We accept major credit and debit cards and other payment methods available at checkout. All transactions are processed securely.
6. SHIPPING & DELIVERY
We ship to the United States and Australia. Estimated delivery times are 2–4 weeks from the date of dispatch. These are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier issues, or circumstances beyond our control.
Once your order has shipped, a tracking number will be sent to your email address. SnuggleNest is not responsible for delays caused by shipping carriers or customs authorities.
7. RETURNS & REFUNDS
Our refund and return policy is outlined in full on our Refund Policy page at mysnugglenest.com. By placing an order you agree to the terms of that policy.
8. CONSUMER GUARANTEES (AUSTRALIA)
Customers in Australia have rights under the Australian Consumer Law that cannot be excluded. Nothing in these terms limits or excludes any rights you may have under applicable Australian consumer protection legislation.
9. INTELLECTUAL PROPERTY
All content on this Site including text, images, logos, graphics, and product descriptions is the property of SnuggleNest and may not be copied, reproduced, or used without our prior written permission.
10. PROHIBITED USE
You agree not to use this Site for any unlawful purpose, to submit false or misleading information, to attempt to gain unauthorised access to any part of the Site or its systems, or to engage in any conduct that could damage or impair the Site or its users.
11. LIMITATION OF LIABILITY
To the fullest extent permitted by law, SnuggleNest shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or any products purchased through it.
Our total liability to you in connection with any order shall not exceed the amount paid for that order.
12. DISCLAIMER
This Site and its contents are provided on an "as is" basis. We make no warranties, expressed or implied, regarding the accuracy, reliability, or completeness of any content on the Site.
13. GOVERNING LAW
These Terms of Service are governed by the laws of the United States. For customers in Australia, applicable Australian consumer laws also apply and take precedence where required.
14. CONTACT US
If you have any questions about these Terms of Service, please contact us:
Email: support@mysnugglenest.com
Website: mysnugglenest.com
We aim to respond to all enquiries within 1–2 business days.